We do not accept inquiries by phone. Please refer to the Q&A or contact us by e-mail for questions.
Can I contact you in Japanese? Is the inquiry available 24 hours a day?
Yes, you can contact us in Japanese. Inquiries can be made from "Contact Us" page. We accept inquiries 24 hours a day and will reply to you as soon as possible. Please note that replies may be delayed on holidays and public holidays. Please feel free to contact our customer support.
Login
I can't log in anymore.
If you enter your login ID or password incorrectly in succession, your account will be locked for security reasons.
To unlock your account, please contact support via email from your registered email address. If you have forgotten your password, please reset your password.
I forgot my password. How do I reset it?
To reset your password, please click "Forgot Password" on the login screen.
If you do not receive your password in your spam folder, we will reset it for you. Please contact us using the "Contact Us" form.
Account
I want to change my registered email address
You can change your email address from "My Page".
I want to change my registered name
To change your registered name, please contact our Support Center. Please fill in the "Contact Us" form with "Name Change Request" and send it to us.
Can I get multiple accounts with different email addresses?
Only one account per person is allowed. Please note that if we discover multiple accounts for the same person, we will close the accounts. Please check our Terms of Use, as we may ban any user who engages in such behavior from using our services.
I want to change my birthday.
As a rule, the date of birth cannot be changed.
I want to unsubscribe or delete my account.
If you wish to cancel your membership or delete your account, please contact "Contact Us" for correspondence. If you cancel your membership, as a rule, your account will not be able to be reactivated.Please note that any remaining possessions in your account will also not be refunded.
My account has been locked.If we detect what we believe to be fraudulent activity, your account will be automatically restricted.
Please contact Customer Support so we can check your play log.
Technical issues
Problems with display or operation
We apologize for the inconvenience. Please try the following troubleshooting steps first.
(1) Clear your browser's cache and cookies (2) Update your browser (Google Chrome is recommended)
If the problem persists after trying the above, please contact Minspo Support with the following details from your registered e-mail address.
- Game name: - Time of Occurrence: - Device used: - Detailed situation: - If possible, a screenshot of the error message or the screen that is currently displayed when you open the game
Please note that the minimum operating environment (network) is a connection speed of 20 Mbps or higher with no disconnections.
*Please avoid playing under conditions that cause intermittent disconnections or unstable communication, even if the connection speed is sufficient.
If your connection speed is lower than the above, you may be excluded from the ranking due to errors during play, malfunctions, or failures in acquiring play data. Please note that we will not be able to provide refunds or any other guarantees for damages caused by these problems.
I get logged out without my permission.
For security reasons, you will be automatically logged out after several minutes of inactivity or after logging in and playing with multiple tabs open.
Game
I got a high score for the top prize, but it is not reflected in the list.
The list of winners is automatically updated every 5 minutes, so please take a moment to check it or reload the page.
How many times can I play in a tournament?
You may play as many times as you like during the tournament period. You will be entered with the highest points earned by playing during the period.
Deposit and Withdraw
How do I make a deposit?
Please purchase game points (MSP) by clicking on the "MSP" indicator in the header or by clicking on "Point Charge" on your profile page.
How are prizes paid?
Prize money will be paid by the tournament sponsors, not by the Service. Winners will be notified individually by e-mail regarding the payment of prize money, so please be sure to register an e-mail address that can receive the information.
Do purchased points have an expiration date?
If you do not log in for a period of time, your account may be deactivated. Please review the Terms and Conditions.
Can I deposit money from another person's name?
We do not accept credit cards or payment accounts in the name of anyone other than yourself, even if they belong to a family member. If you use a credit card or payment account in the name of someone other than yourself, your account may be closed for security reasons.
I get an error with my credit card transaction.
Please make sure that there is no error in your credit card information. Please note that if an error occurs more than once with the same credit card number, the payment may be locked to prevent fraudulent payment.
If an error occurs without any input information errors, such as a wrong card number or expiration date, it is considered an error by the credit card company, so please contact the issuing credit card company.
