Responsible Gaming Policy

Responsible Gaming Statement

  • The Company is committed to doing everything possible to give its Customers an enjoyable gaming experience, whilst recognizing that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support Responsible Gaming and have numerous measures in place to offer checks.

Do you play too much?

Gaming can be both entertaining and profitable. But you can't always win. Losing is a part of the game and you have to be prepared for it. Therefore, you should play responsibly, and not risk money that you can't afford to lose. Gaming can also be addictive and make you lose perspective of time and money. We want all your gaming experiences to be as positive as possible, even if you lose. Therefore, we work hard to help you control your own gaming.

The following 10 questions can help you identify your degree of gambling risk.

  1. 1. Do you stay away from work or studying in order to gamble?
  2. 2. Do you gamble to escape from boredom or unhappiness?
  3. 3. When gambling and you run out of money, do you feel lost and in despair and feel the need to gamble again as soon as possible?
  4. 4. Do you gamble until all your money is lost?
  5. 5. Have you ever lied to cover up the amount of money or time you have spent gambling?
  6. 6. Have you ever lied, borrowed or stolen to maintain betting habits?
  7. 7. Are you reluctant to spend gambling money on anything else?
  8. 8. Have you lost interest in your family, friends or hobbies?
  9. 9. After losing, do you feel you must try and win back your losses as soon as possible?
  10. 10. Have you felt you might have a problem with gambling?

If the majority of the answers are 'yes', it may be a sign of gambling problem. We recommend that you:

  1. • Gamble as a form of leisure.
  2. • Avoid chasing losses
  3. • Gamble only within your means
  4. • Keep track of the time and amount of money spent

Do you need to cool off?

We offer you the option of deactivating your account for a specified time period (self-exclusion). The deactivation is effective immediately and is not reversible. Your account will be deactivated for the selected time period regardless of whether you change your mind during the time the account is deactivated. Please send an email to our customer support team stating your preferred self-exclusion period and your personal details.

Are you worried about your children?

If you, as an adult, share your computer with under-aged persons, you should make sure you prevent access to usernames, passwords, and banking-details.
There is also software you can use for this purpose. Two examples are: NetNanny and Cyber Patrol.


It is illegal for anyone under the age of 18 to open an account and/or to gamble with us. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.

Independent organizations

Here you will find contact information for organizations that can help problem gamblers and their friends and family.

GA Gamblers Anonymous

Phone: (+44) 0207 384 3040


Phone: (+44) 08700 50 88 80